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How early or how late can I have my
rental equipment delivered?- We’re generally open from 7am until 11pm but
you’re welcome to request a fitting out-with these hours.
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What happens if the boots you deliver
don’t fit? Easy, we’ll try you in another
pair until we have you in a suitable fitting boot. Our delivery vans always carry
plenty of spares in order to make sure you receive the perfect set of
boots for your ability and foot-shape/size.
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How accurate do the sizes need to be
on your booking forms? As accurate as possible
please. The information you
give us goes a long way in deciding which spares to bring, so if the
information you give us is wrong, then we may be bringing the wrong
equipment to fit you out. More accurate information will definitely help us provide you with
a quicker, smoother service.
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What happens if I have a problem with
the rental equipment? Simply give us a phone and
we’ll get it sorted out for you. We’ll either get it sorted there and then for you, or
meet you at your accommodation and sort it there.
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What happens if I want to change my
equipment? Give us a phone and we’ll
arrange a time to meet you at your accommodation to change your equipment. Or simply visit the shop if you’re passing.
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How much does it cost if I want to
change to from skis to a snowboard or vice versa? We will charge you for the number of days you use each
piece of equipment. The more days you use a single piece of equipment the
cheaper the daily rate is. Therefore for example, if you use a piece of equipment for 3 days
and then another piece of equipment for 3 days this will then work out a
little bit more expensive than a straight 6 day hire.
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Which category of ski rental
equipment should I choose? We’d recommend “Beginner
Equipment” for beginners, “Progression Equipment” for
beginner-intermediates to intermediates. For advanced-intermediates to
advanced skiers we’d recommend either “Performance or Exclusive Skis”,
while our “Exclusive” range of skis are ideal for the advanced to expert
level skier. If you choose to
hire boots as well, we will pair up suitable ski boots to match the
performance and characteristics of your skis.
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Which category of snowboard rental
equipment should I choose? We’d recommend “Progression
Equipment” for beginner to intermediate snowboarders. For
advanced-intermediates to expert snowboarders we’d recommend either
“Performance” level snowboards. If you choose to hire boots as well, we will pair up suitable boots
to match the performance and characteristics of your snowboard.
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Will my rental equipment be fully
serviced before I receive it? Yes. Skis and snowboards
receive a full service after every rental and come with a condition
specific wax. Boots and helmets are fully dried, sanitized and deodorized.
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Are skis poles included in the cost of hiring skis? Yes they are.
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How and when do I pay for my rental equipment? We’ll ask you for payment once you’ve been fitted and
are happy with your rental equipment. We take payment in cash, credit or debit card. No pre-payment is necessary but if
you would like to pre-pay we can make arrangements to do so.
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How do I go about returning my
equipment? We’ll either pre-arrange a
pick-up time when we fit you out, or simply give us a phone when you’ve
finished and we’ll collect your equipment from your accommodation. Or you’re free to drop it into the
shop
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Do you provide any form of insurance
against theft or loss of equipment? No, we no longer
provide insurance. Most, or almost everyone travels with holiday insurance
which in the event of loss or theft of rental equipment will cover the
replacement costs of their equipment. See insurance replacement costs below.
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What happens if my equipment gets
stolen or goes missing? And then what happens next? Give us a phone and we’ll advise you on what to do
next. We’ll also get you
fitted out with other equipment so that you can get on with your holiday. If, by the end of your holiday, your equipment has not
been found or handed in, then we will charge you the cost of replacing
your equipment. Replacement costs vary according to the category
of equipment which you’ve rented.
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Is theft a problem in the resort? Generally speaking no, it’s not, but it can happen,
especially with the higher level rental equipment. By keeping your
equipment in sight, or by locking it up, you’ll eliminate any chance of them going missing.
